Step 1: Log in to Shipyaari
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Go to Shipyaari Login.
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Enter your credentials and sign in.
Step 2: Navigate to View Orders
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From the side menu, go to Orders > View Orders.
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Locate the order for which you need to verify WhatsApp confirmation.
Step 3: Verify Communication Rate Card Setup (Optional)
- Click the Delivery Max button on the OMS panel to check if the WhatsApp confirmation setting is enabled.
Step 4: Check WhatsApp Order Confirmation Status
- If WhatsApp confirmation is enabled for the order, click Update Settings.
Step 5: Identify Pending Buyer Action
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Once settings are updated, a confirmation message will appear.
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Check the Order Status: If it shows "Pending", it means the buyer has not taken any action.
Step 6: Buyer Receives WhatsApp Message
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The buyer gets a WhatsApp notification with a prompt to either Confirm or Cancel the order.
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If the buyer selects "I want this order", a confirmation message is sent to them.
Step 7: Order Status Updates to "BUYER VERIFIED"
- Once the buyer confirms the order, the status changes from "Pending" to "BUYER VERIFIED" on the OMS.
Step 6(1): Buyer Receives WhatsApp Message
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The buyer gets a WhatsApp notification with a prompt to either Confirm or Cancel the order.
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If the buyer selects "Cancel my order", a confirmation message is sent to them.
Step 7(1): Order Status Updates to "BUYER CANCELLED".
- Once the buyer confirms the order, the status changes from "Pending" to "BUYER CANCELLED" on the OMS.
