Below is a list of Shipyaari terms to give you a one-stop source for finding the meaning of complex terminology in the shipping industry:
-
First Mile
Pickup Scheduled: A seller raises the pickup request for the shipment.
Pickup Rescheduled: In case of a failed pickup attempt, the field executive reschedules the pickup for the next business day.
Pickup Exception: When a field executive is unable to pick up an order due to some reason, the shipment is marked as a Pickup Exception. In such a case, we make a call to understand why the pickup didn't happen. If a call fails, we send 3 email reminders on the registered email ID.
Out for Pickup: The field executive is on his way to pick up your shipment.
Picked Up: Your package has been successfully picked up by the field executive.
-
Forward Order
Shipped: After a successful pickup, we update the shipment's status to 'Shipped' as it reaches the courier hub.
In-Transit: This status is displayed when the shipment is in the process of being transported between courier hubs.
Reached Destination Hub: When a package arrives at its final destination hub, we display this status.
Out for Delivery: Indicates that the delivery agent is now on his way to deliver the package.
Lost/Damaged: If your shipment is lost or severely damaged during the process, you can apply for an insurance amount of as per the agreement value.
Delivered: When a shipment gets successfully delivered to the buyer.
-
NDR
Undelivered: When a delivery executive can't deliver a shipment due to certain circumstances, it is considered "undelivered.".
-
RTO
RTO Initiated: After three failed delivery attempts, the courier company initiates a return-to-the-origin process for the undelivered shipment.
RTO Delivered: When an RTO shipment gets successfully delivered.
RTO Rejected: When a seller refuses to receive an RTO shipment.
-
Weight
New Discrepancy: A new weight discrepancy is generated when there's a difference between your shipment's applied and actual weight.
Dispute Raised: For every new weight discrepancy, a seller has the option to either reject or accept the courier claim. We raise a dispute on your behalf when you reject the applied weight discrepancy.
Discrepancy Accepted: The status changed of your weight discrepancy when you accepted the new weight applied by the courier
Dispute Rejected by Courier: This occurs when the seller's dispute is rejected by the respective courier.
Dispute Accepted by Courier: When the seller's dispute is accepted by the respective courier partner.
Auto Accept: We accept the final weight that the courier shares if the seller does not respond.
SR Credit: SR credit is the amount that is on hold that we release when:
Shipyaari lowers the applicable weight of a shipment or
The courier accepts the seller's weight dispute.
-
Return Order
Not picked:
- When you receive a return request through your order tracking page, it directly goes to the 'Return Pending' status.
- When you generate the pickup request for your already initiated shipment.
- In case of a failed pickup attempt, the shipment gets automatically rescheduled for the next working day.
Return In-Transit:
- When the courier executive successfully picked up your return order from the customer.
- We show this status when a return shipment is moving from one courier hub to another.
Return Delivered: When the delivery executive successfully delivered the return shipment to you.
Return Cancelled: When you cancel the return shipment from the Shipyaari panel.